freebirdstjohn@gmail.com YOUR SATISFACTION IS GUARANTEED! You always get a 10 DAY FREE INSPECTION of any item selected from our collection. If you are not totally satisfied for any reason with any item you've received, simply contact us within 10 days of the invoice date. We stand behind our fine products and will ensure your satisfaction. E-mail is always the best way to contact us. E-mail: info@freebirdcreations.com Phone: 1-340-693-8625 Shipping Your order will normally be shipped in 1 to 3 days. Though rarely a concern, when an item is out of stock you will be notified by e-mail of the expected delivery date. If you have a "deadline" please email or call us. We will do everything that we can to meet your needs. RATES WITHIN THE U.S. and USVI....Our normal method of shipping is USPS Priority Mail, insured. There is a $10 shipping and processing fee for orders under $300. The fee is waived for orders over $300. RATES TO CANADA.... The normal method of shipping is FedEx. There is a $40 shipping and processing fee for orders under $500. The fee is waived for orders over $500. INTERNATIONAL ORDERS....The site is not configured for orders outside of the U.S., USVI and Canada. Please contact us by email to see how shipment can be arranged. Payment Methods/Security We accept the following major credit and debit cards (Visa, MasterCard, American Express, Discovery). The billing address we receive from you must match your credit card statement billing address exactly or your order will not be processed. We only charge your order to your credit card when we ship your order, with the following exceptions, which will be charged prior to shipping: 1. Special order, custom made items, which are non-cancelable or non-returnable. 2. Made to order items, which have extended delivery dates beyond the number of days that the credit card authorization will remain valid. FreebirdCreations.com maintains physical, electronic, and procedural safeguards to help guard personally identifiable information. If transactions are offered on the site, transaction information is transmitted to and from freebirdcreations.com in encrypted form using industry-standard Secure Sockets Layer (SSL) connections to help protect such information from interception. This site restricts authorized access to your personal information to those persons who have a legitimate purpose to know that information to provide products or services to you and those persons you have authorized to have access to such information. Please be aware, however, that any email or other transmission you send through the internet cannot be completely protected against unauthorized interception. Returns To return any item, please email us at:info@freebirdcreations.com for an R.A. (return authorization) number. When sending back your return, please include a copy of your invoice with the return, write the R.A. number on the outside of the package and include a short note explaining the reason for your return. All merchandise should be returned to us fully insured. For your security, all returns are opened in the presence of two persons who verify the contents upon arrival. We can only accept merchandise that is received back within 15 days of the invoice date and is in new, resalable condition without any scratches, nicks or marks. Send to the following address: Freebird Creations P.O. Box 262 St. John, VI 00831-0262 If you have any questions or comments please e-mail us at: info@freebirdcreations.com or call us at 340-693-8625.