freebirdstjohn@gmail.com

YOUR SATISFACTION IS GUARANTEED!
You always get a 10 DAY FREE INSPECTION of any item selected from our collection. If you are not totally satisfied for any reason with any item you've received, simply contact us within 10 days of the invoice date. We stand behind our fine products and will ensure your satisfaction. E-mail is always the best way to contact us.
E-mail: info@freebirdcreations.com
Phone: 1-340-693-8625

Shipping
Your order will normally be shipped in 1 to 3 days. Though rarely a concern, when an item is out of stock you will be notified by e-mail of the expected delivery date. If you have a "deadline" please email us or call, we will do everything that we can to meet your needs.
RATES WITHIN THE U.S.... Our normal method of shipping within the U.S. is USPS Priority Mail, insured. There is a $10 shipping and processing fee for orders under $200. The shipping and processing fee is waived for orders over $200.
RATES FOR INTERNATIONAL.... Our normal method of shipping International is FedEx. There is a $100 shipping and processing fee for International orders. Please note that any customs transactions will be your responsibility. A telephone number is required.

Payment Methods/Security
We accept the following major credit and debit cards (Visa, MasterCard, American Express, Discovery). The billing address we receive from you must match your credit card statement billing address exactly or your order will not be processed.

We only charge your order to your credit card when we ship your order, with the following exceptions, which will be charged prior to shipping:

1. Special order, custom made items, which are non-cancelable or non-returnable.
2. Made to order items, which have extended delivery dates beyond the number of days that the credit card authorization will remain valid.

FreebirdCreations.com maintains physical, electronic, and procedural safeguards to help guard personally identifiable information. If transactions are offered on the site, transaction information is transmitted to and from freebirdcreations.com in encrypted form using industry-standard Secure Sockets Layer (SSL) connections to help protect such information from interception.

This site restricts authorized access to your personal information to those persons who have a legitimate purpose to know that information to provide products or services to you and those persons you have authorized to have access to such information. Please be aware, however, that any email or other transmission you send through the internet cannot be completely protected against unauthorized interception.

Returns
To return any item, please email us at:info@freebirdcreations.com for an R.A. (return authorization) number. When sending back your return, please include a copy of your invoice with the return, write the R.A. number on the outside of the package and include a short note explaining the reason for your return. All merchandise should be returned to us fully insured. For your security, all returns are opened in the presence of two persons who verify the contents upon arrival. We can only accept merchandise that is received back within 15 days of the invoice date and is in new, resalable condition without any scratches, nicks or marks.
Send to the following address:
Freebird Creations
P.O. Box 262
St. John, VI 00831-0262


If you have any questions or comments please e-mail us at: info@freebirdcreations.com or call us at 340-693-8625.